VIPDRIVE Limited Warranty Terms
This Limited Warranty is issued by VIPDRIVE and is effective as of July 1, 2019. It applies only to products sold on the official VIPDRIVE website (https://www.vipdriveebikes.com/). Other methods of purchasing VIPDRIVE electric bikes (Amazon, offline dealers, Walmart, etc.) apply the appropriate warranty policy.

For the original purchaser
We offer a 1-year warranty on every VIPDRIVE electric bike, excluding all wear and tear items. The warranty period starts from the date of receipt of the bike.

For subsequent owners
We provide a 1-year warranty for each VIPDRIVE e-bike, excluding all wear and tear items. Subsequent owners should provide proof of original purchase (original owner's name and original order number). The warranty period will still run from the date the bike was received by the original owner.

Caution:
“Original purchaser” means purchasing the e-bike directly from the official VIPDRIVE website. “Subsequent owner” means the second or subsequent owner of the e-bike. If replacement bike parts, accessories, or even a replacement bike is required, we may charge a shipping fee. Please contact our customer service team for assistance.

Worn items
“Wear and tear” refers to unavoidable damage that occurs naturally during normal riding. This warranty policy does not cover wear and tear items. Below is a non-exhaustive list of other typical wear and tear items that are not covered by the warranty:

• Tires
• Bearings
• Brake pads
• Chains
• Free Hub Body
• Handlebars
• Rubber moving parts
• Shifters, brake lines, and housings
• Spokes
• Sprockets
• Stripped threads/bolts
• Tools
• Transmission gears

Uncovered Conditions
This warranty is void under the following conditions and does not apply to damage caused by any of the following:

• Improper assembly or installation.
• Collision, neglect, improper repair, improper maintenance or other abnormal, excessive or improper use.
• Corrosion.
• Improper modification or installation of components, parts or accessories that are not original to or compatible with the VIPDRIVE product.
• Failure to perform maintenance or servicing at appropriate intervals in accordance with the written instructions supplied with the product.

3. Warranty Claim Process
To file a warranty claim, please follow these steps:

1. Contact us at vipdrivebike@gmail.com with your order number, a description of the issue, and photos or videos of the defect.
2. Our support team will assess the problem and determine if it qualifies under warranty.
3. If approved, we will arrange for the necessary repairs or replacement of defective parts.

4. Warranty Repairs
If a repair is needed under warranty, we will connect you with a certified VIPDRIVE service center. Shipping costs for warranty repairs may be covered depending on the issue and location.

5. Transferability
The warranty is non-transferable and only applies to the original purchaser of the e-bike.

6. Maintenance Responsibility
Regular maintenance is the owner’s responsibility. To keep your warranty valid, ensure you follow the recommended maintenance schedule provided in your user manual.

For any questions or to start a warranty claim, please contact us at vipdrivebike@gmail.com. We're here to help keep your e-bike in top condition!